HKVShop ("we", "us", "our") respects your right to have your personal data deleted. This page explains what data we hold about you and how to request its deletion.
1. Data we hold
When you have an HKVShop account, we store the following personal data:
- Account information: your Hong Kong mobile phone number (Login ID), first and last name, hashed password, and email address used for order confirmations.
- Order information: order reference number, items, subtotal, shipping method, fulfillment status, payment method, tracking number, and notes you provide.
- Verification records: one-time password (OTP) logs for registration, password recovery, phone-number changes, and order lookups.
2. How to request deletion
To request deletion of your data, email support@hkvanshop.com from the email address registered on your account (or include your registered phone number) with the subject line "Data Deletion Request". Please state clearly that you wish to have your personal data deleted.
3. What we will do
- We will confirm receipt of your request within 7 days.
- We will action verified deletion requests within 30 days of confirming your identity.
- Upon completion we will permanently remove your account profile, order details, and verification records from our active systems.
4. Data we retain
To prevent fraud and comply with our legal obligations, we retain a minimum audit record of account-recovery events (such as the fact that an account existed, the phone number involved, and the recovery action taken) after deletion. This audit record is retained solely for fraud prevention and security and is not used for any other purpose.
5. Third-party data
Where we have shared your data with service providers to fulfil an order (for example SF Express or your payment provider), we will, where practicable, forward your deletion request to them so they can action it under their own privacy policies.
6. Questions
If you have any questions about this process, contact support@hkvanshop.com.